General
Please be aware that you can only utilize the return policy if the company sends you an item that is damaged or the wrong item. You must follow the instructions listed below to return your item if it comes damaged or different from what was verified.
Exchanges will only be accepted for that exact item. If the consumer gets the proper item from the company, there won't be any refunds provided.
1. One way to start the return procedure is to get in touch with our customer care staff via phone or email. Please provide your order number and a comprehensive explanation of why you are returning the goods, as well as a
picture of the front and backwards.
2. Hold off until our customer support staff provides more guidance. In addition to any extra documentation needed for the return, they will send you the return address.
3. Securely put the goods in its original packing, if accessible. If the original packing is unavailable, please use an appropriate replacement that will preserve the goods throughout shipment.
4. Use a dependable and traceable shipping service to send the returned package. A proof of shipping is something we advise getting for your documentation.
5. Upon receiving the returned item, our staff will examine it to make sure it satisfies the requirements for a refund.
6: We'll handle your return to the exact way of payment within 30 days of the inspection being successful. Because this depends on your bank or payment processor, please be aware that it can take longer for the refund to appear in your account.
Kindly Take Note:
We guarantee free delivery if we send you an item or items that are damaged or incorrect. If not, the customer will be responsible for paying $24.99 for shipping the replacement item.
In case you don't like the received product or you order the wrong size of the product, then we will take 20% restocking fees.
For Exchange:
For assistance, email support@beltrhinestone.com, including your order number and the details of the product. When we reply to you, we'll do our best to provide more details on the exchange procedure.
Please do not hesitate to get in touch with our customer support staff if you need help or if you have any more queries. We are prepared to assist you!